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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Paul Williams

August 15, 2023

5  out of  5 rating by Paul Williams
"I have known Wil since I was a kid. He has been my parents agent for many years and has been mine since I was 18. We have our car and house through Wil. We live in Greenville and still do business here. Thomas and Robin are awesome also. Always a great help. Wil has a dog who comes to work with Wil. He loves saying hello."

Jean Neal

August 14, 2023

5  out of  5 rating by Jean Neal

Gail Boswell

September 26, 2022

5  out of  5 rating by Gail Boswell
"Very professional and knowledgeable. Answer all my questions and gave me a very good quote. Thanks"


September 19, 2022

5  out of  5 rating by 01greggo
"Always professional, efficient and helpful! Greg Dawson"

tree robo

June 11, 2022

5  out of  5 rating by tree robo
"Been with State Farm 50 years, great insurance company, Thomas is the best he knows this insurance better than anyone, he is so nice and polite and will help you out and give you great information, he really needs more than 5 stars!!!!!!"
Profile photo of Phillis Pearsall

Phillis Pearsall

August 23, 2021

5  out of  5 rating by Phillis Pearsall
"I have had the best experience with State Farm! Amberley from the Kinston office has been the most helpful and professional agent I have ever worked with. Amberley is so friendly and personable. Everyone in the office make you feel like family when you enter the door!!! I will recommend this office and especially my sweet Amberley to anyone!!!"

James Whitejr

June 10, 2021

5  out of  5 rating by James Whitejr
"Friendly response and they always treat you like family"

Marcy Ellen Boggess

June 2, 2021

4  out of  5 rating by Marcy Ellen Boggess
"Good for Life insurance"

It's Stryker

January 1, 2021

5  out of  5 rating by It's Stryker
"Great insurance company!!! I've had insurance here for over 20 years now best place I've dealt with. Very professional and friendly. Thomas and all the staff are great people very trustworthy, reliable, and honest they make you feel welcome and try to help as much as possible. I would give a 10 for stars and most definitely recommend anyone to come here."

Gail Outlaw

April 27, 2020

5  out of  5 rating by Gail Outlaw
"If you want a GREAT insurance agent, Thomas Smith is the go-to person. He's been handling our insurance for 24 years and as always, he's friendly, polite, courteous, very well informed and always there if needed!! Best there is in our book!!!"


March 20, 2020

5  out of  5 rating by F3Avoxy
"Very professional staff"

Doffin Babcock

January 27, 2020

4  out of  5 rating by Doffin Babcock
"Cheap and friendly service"


December 23, 2019

5  out of  5 rating by INDIA T
"I have had insurance with Will Hardy for years. I Love Thomas! He's awesome!! 😊"

Pam Campbell

September 11, 2019

5  out of  5 rating by Pam Campbell
"Great customer service!!"

Zebedee Jones

July 18, 2019

4  out of  5 rating by Zebedee Jones
"Exceptional service."

Debby Barwick

March 15, 2019

5  out of  5 rating by Debby Barwick
"Best State Farm Agent ever. I love going into his office to pay my insurance because they all make you feel like you are part of their family. These people really do care about you as a person and a friend. Best of all, they will take care of you in your times of need. You've got to go in there and at least say "Hi" and tell Thomas, Debby sent you."

Shelia Speight

January 6, 2019

5  out of  5 rating by Shelia Speight
"Nice agents"

Jean Neal

August 8, 2018

5  out of  5 rating by Jean Neal
"Best insurance agent I have been with State Farm Insurance Will Hardy Agency since the 80s and I have never had a problem with filing a claim or any other complaint since I have been with this company. You couldn't ask for better people to do business with. They are there for you and all of your insurance needs"

chinel brunton

April 1, 2018

1  out of  5 rating by chinel brunton
"I remained loyal to this agent for 5 years. I have an excellent driving record and my rates kept increasing. They are rip offs! As a US Navy Veteran, I honor core values. Each time I reached out to get an explanation as to why my rates increased, a legitimate response was not rendered. I finally cancelled my policy with them and they owe me a refund (they refuse to take care of me). Thomas a representative working at this location is a liar, unprofessional, and can not be trusted! If any of my fellow veterans choose to allow State Farm to handle their investment/insurance needs, I strongly encourage you to STOP! Please look into other alternatives— like USAA or GEICO...anywhere but here. I hope you all will read my review and discontinue supporting these animals! God favors me and what he has for me, no man can hinder it!"